Thank you for taking a moment to read our Terms & Conditions. By purchasing a membership subscription to DesignMatters or a DesignMatters Video Workshop you are confirming that you have read and agree with these terms.

Health and safety: 

The information and instruction found on are the opinion of the presenters, Linda and Laura Kemshall and their guest artists. All content is believed to be accurate and safe and is provided in good faith. The practices and products demonstrated reflect the years of experience of the artists concerned. Users of must accept responsibility for their own health and safety and must satisfy themselves as to the safety of the product or process before proceeding. It is always advisable to read manufacturers’ guidance notes as products vary between brands and specific usage information always supersedes generic advice. DesignMatters and its presenters accept no responsibility for harm or injury to any viewer as a consequence of the programme content and expect their viewers/readers to act responsibly and sensibly at all times. Please note that not all projects and techniques may be suitable for children. Please work safely and keep those around you safe too.

Please also refer to our guidelines on the Health and Safety page.


We endeavour to deliver our services using reliable and trustworthy partners. Inevitably, there may be periods of downtime. We will always give advance warning of any planned downtime and will strive to work as quickly as possible to maintain and restore normal service.

Use of programme content:

We can’t begin to tell you how much time, energy and effort it takes to create the DesignMatters video workshops and related content. Please respect our investment of time and creative thought and do not share content. We’ve made these videos for you, our customers, not anyone else. If you want to watch us, but don’t want to pay, there are a number of free videos available. The information and instruction contained in the video workshops is for the sole use of the individual purchaser and is not to be shared with other parties in any form (this includes, but is not limited to, the posting of content on blogs and websites) without the written agreement of the presenters. Projects and patterns provided are for personal use and as gifts but cannot be produced for sale.

Projects and patterns from DesignMatters video workshops and related content, or those closely derived from, cannot be taught as a class without prior written consent from Linda and Laura Kemshall

Membership subscriptions:

Membership subscriptions are available until July 31 2020. Membership to DesignMatters entitles you to unlimited access to the video workshops listed in the Membership Videos playlist. This playlist content is updated regularly (with the possible exception of Christmas/New Year week, we all need a holiday). The oldest video is removed from the list as a new one added. Subscriptions cannot be refunded or deferred or transferred. Membership does not allow you to watch videos archived into the Classrooms. These are available as a separate purchase.

You can cancel your subscription at any time via the My Account page.

Classroom Video Workshops:

Membership Videos may also be made available in the Classrooms as individual purchases. These may be available singly or in collections. You do not need to be a DesignMatters member to purchase an workshop from the Classrooms. Once purchased viewers have unlimited lifetime access to any workshops purchased in the Classrooms independent of any DesignMatters Memberships videos. Lifetime access = the lifetime of DesignMatters, you or us.


Orders placed in the DesignMatters store will be dealt with as promptly as possible, usually within 24 hours. UK orders are usually despatched using Royal Mail First Class post. Overseas orders via Royal Mail Airmail service. Larger orders may be sent with a parcel courier. Returns will be accepted on damaged or faulty items if notified within 7 days of receipt. Returns must be sent in original packaging.


You are encouraged to post images of any work that has been inspired by our videos. Fellow viewerss may post comments on the featured images but please be respectful of everyones’ feelings and only make positive comments! We want this to be a generous and inclusive space where you can share and delight in each others creativity. We are all here to learn and grow.


All content is delivered to you in good faith. Some videos have accompanying printable worksheets. You must satisfy yourself as to the security of files before downloading any content. As when using any internet service we recommend that you protect your computer with up to date antivirus software. DesignMatters cannot be held responsible for any harm or loss resulting from use of this website.

By using you are confirming that you have read, understood and agree to the Terms and Conditions stated on this website.


You can contact us by post at our address: DesignMattersTV, 135 Post Office Road, Seisdon, South Staffordshire, WV5 7HA. By email at: or By phone or text during UK office hours only: 07877 402455.


Last updated August 2020